The sales and after-sales service teams for centrifuges must be unified.
Release time:
2016-08-18
Overview:
Okay. Centrifuge The company not only offers high-quality centrifuge products, but more importantly, it provides top-notch after-sales service—a principle that Shanghai Luxiangyi Centrifuge Instrument Co., Ltd. has consistently upheld in its corporate development. Simply put, we place equal importance on both after-sales service and sales, giving them both the highest priority!
Shanghai Luxiangyi Centrifuge Instrument Co., Ltd. is one of the leading enterprises in the centrifuge industry. With over forty years of experience in the centrifuge field, the company has accumulated extensive technical expertise and knowledge about centrifuges. It can be said that the company has not only witnessed the development and maturation of the centrifuge industry but has also grown and progressed alongside it. Industry.
Shanghai Luxiangyi Centrifuge Instrument Co., Ltd. continuously pursues innovation in the design and manufacture of centrifuges. The company has successively designed and produced GL-25M, China’s highest-speed high-speed refrigerated centrifuge to date. It also manufactured China’s first continuous-flow rotor made of 316L stainless steel. Building on the 2400ml square rotor, the company developed a 2000ml round rotor that is particularly convenient for extraction in the pharmaceutical industry, complete with a 316L stainless steel centrifuge cup—thus maximizing the capacity of round rotors and providing top-quality supporting equipment for GMP-certified enterprises in the pharmaceutical sector. Furthermore, the company has designed a super-core centrifuge that achieves a breakthrough of 12,000 rpm for horizontal rotors, as well as a specialized centrifuge for determining soil PF curves, providing crucial scientific evidence for petroleum exploration and agricultural sciences.
Thanks to continuous technological advancements, the product quality of centrifuges has been widely recognized by the industry. As a result, Shanghai Luxiangyi Centrifuge Instrument Co., Ltd. has steadily enhanced its industry reputation, and its sales market has expanded step by step—from initially being confined to the domestic market to now reaching more than 30 countries overseas. Of course... Expanding the sales market, in addition to ensuring quality and quantity, ... Centrifuge It’s far from enough—there’s also high-quality after-sales service that gives customers absolutely no worries whatsoever. 。
Shanghai Luxiangyi Centrifuge Instrument Co., Ltd. has after-sales service centers in major cities across China and promises free installation and commissioning until the equipment passes acceptance testing. On-site training is provided to ensure that users can independently and proficiently operate the equipment and handle common faults. The entire machine comes with a one-year warranty, and lifetime maintenance services are available. In case of equipment failure, our technicians will be dispatched to your location within one week for on-site repair. We also conduct regular visits to customers to perform routine maintenance and upkeep of the instruments. Furthermore, we establish detailed instrument usage records and provide comprehensive, ongoing support and follow-up services. National after-sales service contact: Gu Meili.
Contact number: 021-68113426-8801.
The company has also specially established a professional after-sales service system. Through this system, customers can promptly receive assistance from expert centrifuge technicians. The specific procedure is as follows:
1.
Fill out the corresponding after-sales service application form, and our company will respond within 8 hours.
2.
Our company promises to provide a solution or handling recommendation within 12 hours. For cases requiring on-site service, we will arrive at the site within 48 hours.
3.
After the service is completed, please fill out the after-sales feedback form. Your feedback will provide a comprehensive reflection of our performance, and your support is our greatest success!
The company also provides regular training sessions for its customers. These training sessions come in two forms: one is on-site training, during which the company’s specialized technical staff travel to the customer’s premises to provide hands-on training—right at the customer’s facility—until the customer can operate the centrifuge independently. The other form involves the company frequently organizing user forums, where participants can exchange ideas and learn from each other.
Shanghai Luxiangyi Centrifuge Instrument Co., Ltd. firmly believes that only by attaching equal importance to after-sales service and product sales can we better serve our customers. !