1. Are all the products sold by the company genuine and officially authorized? What about the after-sales service?

Answer: All products sold by our company are manufactured strictly in accordance with national standards. We guarantee that the products leaving our factory are brand-new, unused, and of superior quality with reliable performance.

Our company has after-sales service centers in major cities across the country, and the warranty period for the entire machine is 12 months. During the warranty period, we will provide free repairs for any malfunctions caused by normal use. We also guarantee the quality of replaced parts and their corresponding service life. We maintain detailed usage records for each instrument and offer lifelong follow-up services, ensuring the highest quality pre-sales, in-sales, and post-sales support.

2. Why is there such a big difference between the company’s price and the dealer’s selling price?

Answer: Generally, our factory has a recommended market price. However, some distributors may lower their profit margins in order to secure orders. As the manufacturer, we also need to ensure that our distributors retain a reasonable profit margin.

3. How do I place an order to purchase from the company?

Answer: You can call our company. 400-821-0672 Hotline, or visit our company website. www.lxylxj.com / www.stxiangyilxj.com Contact the online customer to place an order.

4. What should I do if the goods are damaged during transportation?

Answer: We’ll cover any damage or loss of goods caused during transit, so you don’t need to worry about shipping issues. (It’s normal for the outer packaging of products to show minor signs of wear after long-distance transportation, but this won’t affect the condition of the items inside the package—the company’s packaging is famously sturdy!)

5. May I ask how much the shipping fee is?

Answer: Normally, shipping is free. Users who exceed the specified range will be responsible for covering the additional costs.

6. How long will it take to deliver?

Answer: Delivery times vary by region. In the Yangtze River Delta region (Jiangsu, Zhejiang, and Shanghai), delivery typically takes one day; for other regions, it usually takes about 3 to 5 days (except for remote areas).

7. What should I do if I’m not satisfied with the product I received?

Answer: You can directly call our company’s after-sales department to provide feedback.

8. Do you issue an invoice or not?

We provide official invoices for all products we sell.

9. What payment methods does the company offer?

Answer: Currently, we accept the following payment methods: cash, check, bank transfer, or wire transfer.